Care Signal
Appointment Completed
Send feedback via SMS or email one to two hours after the visit while the experience is still vivid and details are accurate.
// Health & Wellness Experience
Turn Every Visit Into Loyalty And 5-Star Reviews
The patient and client experience platform built for health and wellness. Collect feedback via SMS or email, recover dissatisfied clients before they leave a bad review, and turn every happy visit into online reputation growth.
Clinics & Medical GroupsPrivate PracticesPhysio & RehabilitationWellness & Aesthetics
Start Your Trial// Industry Insight
Key Metric
96%
of unhappy clients never complain directly.
96%ofunhappyclientsnevercomplaindirectly.Theysimplyleaveanegativerevieworswitchproviderswithoutsayingaword.
Source: Lee Resources International
// Health & Wellness Benchmarks
The Numbers That Move Outcomes
45%+
SMS Response Rate
Text-first outreach captures feedback while the visit is still fresh, achieving 45%+ completion rates when sent within 2 hours.
20-30%
Email Response Rate
Automated email fallback ensures every client has a path to share feedback, with 20-30% completion when timed well.
96%
Silent Unhappy Clients
Most dissatisfied clients never tell you. Automated post-visit surveys surface issues before they become churn or bad reviews.
+54%
Revenue From Reviews
Businesses with above-average review counts earn 54% more revenue (Womply). Automated review requests turn happy clients into growth.
// Client Journey Moments
Capture feedback at the moments that shape retention and reputation
Care Signal
Treatment Milestone
Measure confidence and satisfaction at key care moments, not just at discharge but throughout the treatment journey.
Care Signal
Front Desk & Billing
Catch administrative friction (wait times, billing confusion, scheduling issues) before it turns into churn or negative reviews.
Care Signal
Post-Care Follow-Up
Check outcomes days later to surface unresolved concerns, reinforce retention, and show clients their wellbeing is your priority.
// Experience Orchestration
A closed-loop workflow your teams can run every day
Active Module
01Capture
Send personalized surveys via SMS or email 1-2 hours after each visit, when details are still fresh and response rates are highest.
SMS-first or email-first by client preference
High response rates with well-timed SMS and email delivery
Quiet-hour controls and communication preferences
Event
Appointment completed -> Survey sent in 90 minutes
Outcome
Score and comment captured and tagged automatically
// Employee Experience
Your team is the experience. Give them the feedback they need to grow
Share Client Feedback With Staff
Positive comments motivate your team. Critical feedback helps them improve. Individual performance reports make review meetings concrete instead of abstract.
63% stay longerwhen regularly recognized (SurveyMonkey)
Anonymous Employee Surveys
Your team will be more comfortable sharing their honest opinions when responses can be anonymous. Surface internal friction before it affects client care.
83% valuereceiving feedback, positive or critical (Officevibe)
Per-Employee Performance Reports
Know what clients think about each team member across every location. Combine client feedback with employee sentiment to get the full picture.
By locationtrack performance across sites
// Online Reputation
More positive reviews, better search rankings, less manual work
Automated Review Requests
Every satisfied client who completes a survey is automatically invited to leave a Google review. Reputation growth runs on autopilot without burdening your staff.
AI-Powered Review Responses
Respond to every review with personalized, professional replies generated by AI. Save hours of manual writing while maintaining a consistent, caring brand voice.
Reputation Monitoring & Reports
Monthly reputation reports track review volume, average rating, and sentiment by location. Spot trends early and adjust your strategy before problems compound.
Proactive Review Management
See all unanswered reviews in one dashboard. Respond directly from the platform so nothing slips through the cracks, across every location and review site.
Where Client Experience
Usually Breaks
Most teams already collect feedback. The gap is acting on it fast enough to retain clients and grow reviews.
Feedback Arrives Too Late
When requests go out days later, response rates drop and you lose the chance to recover concerns while the client still cares.
Send surveys 1-2 hours post-visit via SMS or email for accurate, actionable feedback.
Unhappy Clients Stay Silent
96% of dissatisfied clients never say a word. They just leave a bad review or stop coming back.
Automated surveys catch the silent majority. Real-time alerts route concerns before they escalate.
Reviews Grow Slowly Without A System
Asking for reviews manually is inconsistent and depends on individual effort. Reputation stalls.
Route every satisfied client into a review invitation flow automatically. Respond to reviews with AI.
// 6-Month Snapshot
What Operational Follow-Up Looks Like
Before demeterrr rollout
Oakview Wellness Clinic
3.9
38 public reviews
5 star
4 star
3 star
2 star
1 star
After 6 months live
Oakview Wellness Clinic
214 public reviews
5 star
4 star
3 star
2 star
1 star
// Client Voice
Client feedback that drives operational decisions
Physiotherapy Clinic
“I got a text the same day and the clinic called me back within an hour. My issue was resolved immediately.”
- Client A
Dental Practice
“Check-in was smooth, treatment expectations were clear, and post-visit instructions were easy to follow.”
- Client B
Wellness Center
“Therapists were excellent. Scheduling slipped once, but the team followed up quickly and fixed it.”
- Client C
Chiropractic Clinic
“I felt heard throughout the process. The team followed up the same day and explained next steps clearly.”
- Client D
Medical Aesthetics
“The follow-up after my treatment was seamless. I left a 5-star review because they actually cared about my results.”
- Client E
Rehab Program
“Every appointment felt coordinated, and progress updates were clear from week to week.”
- Client F
Physiotherapy Clinic
“I got a text the same day and the clinic called me back within an hour. My issue was resolved immediately.”
- Client A
Dental Practice
“Check-in was smooth, treatment expectations were clear, and post-visit instructions were easy to follow.”
- Client B
Wellness Center
“Therapists were excellent. Scheduling slipped once, but the team followed up quickly and fixed it.”
- Client C
Chiropractic Clinic
“I felt heard throughout the process. The team followed up the same day and explained next steps clearly.”
- Client D
Medical Aesthetics
“The follow-up after my treatment was seamless. I left a 5-star review because they actually cared about my results.”
- Client E
Rehab Program
“Every appointment felt coordinated, and progress updates were clear from week to week.”
- Client F
// Health & Wellness Settings
Built for health and wellness teams of every size and specialty
Primary Care Networks
Dental & Orthodontics
Physical Therapy & Rehab
Mental & Behavioral Health
Chiropractic Clinics
Medical Aesthetics
Massage & Wellness Spas
Yoga & Pilates Studios
Naturopathy & Holistic Care
Optometry & Vision Clinics
Specialty Medical Clinics
Multi-Location Health Groups
// Integrations
Connect with the tools your team already uses every day
HubSpotSalesforceQuickBooksZapierGoogle Business ProfileJane AppPipedriveCustom API
Ready to grow your reputation
and retain more clients?
Automate post-visit feedback, recover dissatisfied clients before they leave bad reviews, and turn every happy visit into reputation growth, across all your locations.