<10m
Manager Alert SLA
Route critical feedback to a manager while the shift is still active and recovery is still possible.
// Restaurant Experience Platform
Great Service Is Measured Shift By Shift
Demeterrr gives restaurant operators a live operating system for guest feedback: collect insight at the right moment, recover low experiences before public fallout, and convert promoter sentiment into repeat traffic and stronger ratings across every location.
Multi-Location RestaurantsFull-Service DiningFast Casual & QSRDelivery-First Kitchens
// Guest Insight
Key Metric
65%
of Canadian diners check restaurant reviews when deciding where to eat.
65%ofCanadianssaytheyalwaysoroftencheckrestaurantreviewsbeforechoosinganewplacetodine.
Source: TouchBistro Canadian Diner Trends Report (2024).
// Restaurant Benchmarks
Operational benchmarks for feedback programs that actually move outcomes.
45m
Post-Visit Feedback Trigger
Collect feedback quickly enough that guests still remember service details and team interactions.
54%
More Revenue With Reviews
Businesses with above-average reviews earn 54% more revenue (Womply). Route promoters to review requests automatically.
96%
Silent Unhappy Guests
Most unhappy diners never tell you directly. Automated feedback captures what your team would otherwise never hear.
// What High-Performing Restaurant Groups Run
One operating system for guest satisfaction, service quality, and review growth
Strong guest experience programs do more than collect ratings. They connect feedback to daypart execution, team coaching, and public reputation outcomes.
Guest Satisfaction Intelligence
Track sentiment by location, daypart, channel, and menu period so operators can compare performance with context.
Spot repeat friction patterns before they hurt public ratings and same-store growth.
Service Quality Diagnostics
Auto-tag comments by speed, friendliness, order accuracy, food quality, and cleanliness to prioritize coaching.
Translate unstructured guest comments into precise shift-level coaching actions.
Reputation Conversion Engine
Automatically route promoters to review requests and monitor review volume by store, week, and service channel.
Increase review count and average rating without adding extra front-of-house work.
// Service Moments
Capture feedback at the moments that define retention and review outcomes
Service Signal
Bill Paid
Trigger short-form feedback right after payment while details about service speed and quality are still fresh.
Service Signal
Pickup Complete
Measure handoff quality, packaging, order accuracy, and pickup wait time before guests leave your orbit.
Service Signal
Delivery Confirmed
Catch cold-food, missing-item, and late-delivery issues before they land on review sites.
Service Signal
Issue Closed
Send a short resolution check after manager outreach to confirm guest sentiment actually improved.
// Experience Orchestration
A closed-loop operating workflow for every shift and location
Active Module
01Capture
Capture feedback across dine-in, takeout, and delivery with channel fallback and shift-aware send windows.
QR receipt flow plus SMS or email fallback
Rules by location, service type, and daypart
Throttle during rush windows and late-night cutoffs
Event
Dinner check closed -> Feedback request sent in 45 minutes
Outcome
Rating, verbatim comment, and service tags captured
Where Restaurant Experience
Usually Breaks
Most operators already have ratings. The real gap is recovering issues in-shift and learning from patterns weekly.
Silent Detractors Turn Public
When unhappy guests are not contacted quickly, they skip private feedback and post directly on public channels.
Escalate low ratings immediately and trigger manager outreach while sentiment is still recoverable.
Peak-Window Friction Gets Hidden
Top-line ratings can look fine while lunch and dinner rush windows keep generating repeat service failures.
Break results down by daypart, shift, and location to expose operational bottlenecks quickly.
Locations Recover Inconsistently
Without shared standards, each location handles incidents differently and brand consistency drops.
Standardize routing and recovery playbooks while keeping local ownership and accountability.
// 6-Month Snapshot
What Better Shift Recovery Looks Like
Before demeterrr rollout
Harborline Kitchen
3.9
52 public reviews
5 star
4 star
3 star
2 star
1 star
After 6 months live
Harborline Kitchen
318 public reviews
5 star
4 star
3 star
2 star
1 star
// Guest Voice
Guest feedback that drives service and revenue decisions
Downtown Bistro
“Our wait was long, but the manager followed up right away and made it right before we even left the block.”
- Guest A
Neighborhood Grill
“Service was warm, food came out quickly, and the follow-up text felt personal instead of automated.”
- Guest B
Pizza Chain
“Delivery was missing an item, but support responded in minutes and fixed it on the same order.”
- Guest C
Hotel Restaurant
“They acknowledged feedback quickly, apologized professionally, and invited us back with real accountability.”
- Guest D
Fast Casual Group
“The team asked for feedback right after pickup and acted on it. That level of follow-through is rare.”
- Guest E
Regional Steakhouse
“You can tell managers are actually reading responses because service got noticeably better month over month.”
- Guest F
Downtown Bistro
“Our wait was long, but the manager followed up right away and made it right before we even left the block.”
- Guest A
Neighborhood Grill
“Service was warm, food came out quickly, and the follow-up text felt personal instead of automated.”
- Guest B
Pizza Chain
“Delivery was missing an item, but support responded in minutes and fixed it on the same order.”
- Guest C
Hotel Restaurant
“They acknowledged feedback quickly, apologized professionally, and invited us back with real accountability.”
- Guest D
Fast Casual Group
“The team asked for feedback right after pickup and acted on it. That level of follow-through is rare.”
- Guest E
Regional Steakhouse
“You can tell managers are actually reading responses because service got noticeably better month over month.”
- Guest F
// Restaurant Formats
Built for restaurant operators managing high-volume service windows
Independent Restaurants
Fast Casual Groups
QSR Franchises
Fine Dining Concepts
Hotel & Resort Restaurants
Cafes & Bakeries
Ghost Kitchens
Multi-Brand Hospitality Groups
// Integrations
Connect with the tools your operations, marketing, and leadership teams already use
HubSpotSalesforceQuickBooksZapierGoogle Business ProfilePipedriveWebhook EndpointsCustom API
Ready to turn guest feedback into a
repeat-guest growth engine?
Capture feedback after every service type, recover issues before they spread online, and give every location a shared operating model for better ratings and repeat visits.