Guest Signal
Check-Out Complete
Send a short feedback survey via SMS or email 1-2 hours after checkout while the stay experience is fresh and specific.
// Hotel & Hospitality Experience
Turn Every Stay Into Loyalty And 5-Star Reviews
The guest experience platform built for hotels and hospitality. Collect feedback via SMS or email after checkout, recover unhappy guests before they post a bad review, and turn every great stay into online reputation growth.
Boutique HotelsResorts & SpasB&Bs & InnsHotel Chains
Start Your Trial// Industry Insight
Key Metric
81%
of travelers read reviews before booking a hotel.
81%oftravelersalwaysorfrequentlyreadreviewsbeforebookingahotel.Youronlinereputationisthefirstimpressionmostguestssee.
Source: TripAdvisor / Ipsos MORI (2019)
// Hospitality Benchmarks
The Numbers That Drive Bookings
81%
Read Reviews Before Booking
Travelers consistently read reviews before choosing a hotel. Your online reputation is the first impression most guests get.
TripAdvisor / Ipsos MORI (2019)
1 in 26
Unhappy Guests Actually Complain
For every guest who speaks up, 25 others leave silently. Automated post-stay surveys catch the ones your front desk never hears from.
Lee Resources / TARP Research
5-9%
Revenue Lift Per Star Gained
A one-star improvement drives measurably higher revenue. Properties with 50+ reviews consistently outperform those with fewer.
Harvard Business School (Luca, 2011)
86%
Skip Deals With Bad Reviews
Travelers will pass on a good price if the reviews are poor or unanswered. Responding to every review, positive and negative, is non-negotiable.
Industry research
// Guest Journey Moments
Capture feedback at the moments that shape rebooking and reputation
Guest Signal
Room Service & Dining
Capture satisfaction after in-room dining, restaurant visits, or bar service to catch quality issues before they repeat.
Guest Signal
Spa & Amenity Use
Measure satisfaction with pool, spa, fitness center, and concierge services, the touchpoints that drive rebooking and word-of-mouth.
Guest Signal
Issue Resolution
After resolving a complaint (room change, billing fix, maintenance), follow up to confirm the guest feels heard and satisfied.
// Guest Experience Orchestration
A closed-loop workflow your hotel teams can run every day
Active Module
01Capture
Send personalized surveys via SMS or email 1-2 hours after checkout, when the stay is still fresh and response rates are highest.
SMS-first or email-first by guest preference
High completion rates with well-timed SMS and email delivery
Quiet-hour controls and channel preferences
Event
Guest checks out -> Survey sent in 90 minutes
Outcome
Score and comment captured and tagged automatically
// Employee Experience
Your staff is the stay, give them the feedback they need to excel
Share Guest Feedback With Staff
Route compliments to housekeeping, front desk, and concierge. Share critical feedback so teams can improve. Per-employee reports make performance reviews concrete.
63% stay longerwhen regularly recognized (SurveyMonkey)
Anonymous Staff Surveys
Your team will share honest opinions when responses are anonymous. Surface internal friction, scheduling, workload, management, before it affects guest service.
83% valuereceiving feedback, positive or critical (Officevibe)
Per-Employee Performance Reports
Know what guests think about each team member across every property. Link guest satisfaction to individual staff performance for data-driven evaluations.
By propertytrack performance across locations
// Online Reputation
More positive reviews, higher search rankings, more direct bookings
Automated Review Requests
Every satisfied guest who completes a survey is automatically invited to leave a Google review. Reputation growth runs on autopilot without burdening front-desk staff.
AI-Powered Review Responses
Respond to every review with personalized, professional replies generated by AI. Save hours of writing while maintaining a warm, hospitality-grade brand voice.
Reputation Monitoring & Reports
Monthly reports track review volume, average rating, and sentiment by property. Spot trends early and adjust operations before problems compound across locations.
Proactive Review Management
See all unanswered Google reviews in one dashboard. Respond directly from the platform so nothing slips through across locations.
Where Guest Experience
Usually Breaks
Most hotels already collect feedback. The gap is acting on it fast enough to save the guest, and the review.
Feedback Arrives Too Late
When survey requests go out days after checkout, response rates drop and you lose the chance to recover while the guest still cares.
Send surveys 1-2 hours post-checkout via SMS or email for accurate, actionable feedback.
Unhappy Guests Stay Silent
96% of dissatisfied guests never complain to staff. They just leave a bad review on TripAdvisor or Google and never rebook.
Automated surveys catch the silent majority. Real-time alerts route concerns to the right department instantly.
Reviews Grow Slowly Without A System
Asking for reviews at the front desk is inconsistent and depends on individual staff. Your online reputation stalls.
Route every satisfied guest into a review invitation flow automatically. Respond to every review with AI.
// 6-Month Snapshot
What Guest Follow-Up Looks Like
Before demeterrr rollout
Lakeshore Hotel
3.9
42 public reviews
5 star
4 star
3 star
2 star
1 star
After 6 months live
Lakeshore Hotel
226 public reviews
5 star
4 star
3 star
2 star
1 star
// Guest Voice
Guest feedback that drives operational excellence
Boutique Hotel
“Got a text right after checkout. Mentioned the noisy AC, they called within an hour and offered a discount on my next stay.”
— Guest A
City Resort
“Check-in was seamless, the room was spotless, and the concierge remembered my preferences from last time.”
— Guest B
Beachfront Inn
“Beautiful property. Pool towels ran out one afternoon, but staff followed up the next morning and made it right.”
— Guest C
Business Hotel
“The survey was quick and the hotel actually acted on my feedback about the breakfast options. Impressed.”
— Guest D
Luxury Resort
“Spa was incredible. They followed up the same day to make sure everything met expectations. Left a 5-star review immediately.”
— Guest E
Mountain Lodge
“Every detail was handled. The follow-up text after checkout felt personal, not automated. Will definitely rebook.”
— Guest F
Boutique Hotel
“Got a text right after checkout. Mentioned the noisy AC, they called within an hour and offered a discount on my next stay.”
— Guest A
City Resort
“Check-in was seamless, the room was spotless, and the concierge remembered my preferences from last time.”
— Guest B
Beachfront Inn
“Beautiful property. Pool towels ran out one afternoon, but staff followed up the next morning and made it right.”
— Guest C
Business Hotel
“The survey was quick and the hotel actually acted on my feedback about the breakfast options. Impressed.”
— Guest D
Luxury Resort
“Spa was incredible. They followed up the same day to make sure everything met expectations. Left a 5-star review immediately.”
— Guest E
Mountain Lodge
“Every detail was handled. The follow-up text after checkout felt personal, not automated. Will definitely rebook.”
— Guest F
// Property Types
Built for every type of hospitality property
Boutique Hotels
Resort & Spa Hotels
B&Bs & Inns
Business Hotels
Extended Stay Properties
Airport Hotels
Vacation Rentals
Hotel Chains
Convention Hotels
Luxury Hotels
Eco-Lodges & Retreats
Hostels & Budget Stay
// Integrations
Connect with the tools your hotel team already uses
HubSpotSalesforceQuickBooksZapierGoogle Business ProfileCloudbedsPipedriveCustom API
Ready to turn guest feedback into
more bookings and better reviews?
Automate post-checkout feedback, recover unhappy guests before they leave bad reviews, and turn every great stay into reputation growth, across all your properties.