Your Privacy Matters
At demeterrr, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Last Updated: February 12, 2026
Our Commitment
demeterrr Inc. ("demeterrr," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer experience management platform.
We align our practices with the General Data Protection Regulation (GDPR), ensuring your data is handled with the highest standards of protection and transparency.
Key Principle: We will never sell your personal information to third parties. Your data is used solely to provide and improve our services.
Legal Basis for Processing
Contract Execution
Processing your data is necessary to provide our services, manage your account, and fulfill our contractual obligations to you.
Consent
We obtain your explicit consent for marketing communications, optional features, and any data processing beyond service delivery.
Legitimate Interest
We may process data to improve our platform, prevent fraud, ensure security, and enhance user experience - always balanced against your privacy rights.
Definitions
Information We Collect
Contact Information
Name, email address, phone number, company name, and business address provided during account registration and service use.
Usage Data
Information about how you interact with our platform, including pages visited, features used, survey responses collected, and system logs.
Technical Information
IP address, browser type, device information, operating system, and cookies for platform functionality and analytics.
Customer Data
Information about your customers that you upload to our platform, including contact details, survey responses, and feedback data. You remain the data controller for this information.
We do not collect: Sensitive personal data such as health information, financial details (beyond billing), racial or ethnic origin, political opinions, religious beliefs, or biometric data.
How We Use Your Data
We use your information exclusively for the following purposes:
- Providing and maintaining our Services
- Processing your transactions and managing billing
- Sending service-related communications and updates
- Responding to your support requests and inquiries
- Improving platform functionality and user experience
- Preventing fraud and ensuring platform security
- Analyzing usage patterns to optimize performance
- Sending marketing communications (with your explicit consent)
- Complying with legal obligations and enforcing our terms
Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
- End-to-end encryption for data transmission (TLS/SSL)
- Encrypted storage of sensitive data at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection and privacy
- Incident response procedures with 72-hour breach notification (GDPR)
Important: While we implement robust security measures, no internet transmission is completely secure. We cannot guarantee absolute security but continuously work to protect your data.
Data Disclosure
We do not sell your personal information. We may share data only with trusted service providers who help us deliver our Services:
Supabase
Database hosting and authentication services. GDPR-compliant with data processing agreements.
Resend
Email delivery services for transactional and marketing communications.
Twilio
SMS messaging services for customer feedback collection and notifications.
Stripe
Payment processing services. We do not store credit card information.
All subprocessors are bound by GDPR-compliant data processing agreements and maintain strict security standards.
Your Privacy Rights
Under GDPR and applicable privacy laws, you have the following rights regarding your personal information:
Right to Access
Request a copy of your personal data we hold.
Right to Rectification
Correct inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal data ("right to be forgotten").
Right to Restriction
Limit how we process your information.
Right to Portability
Receive your data in a machine-readable format.
Right to Object
Oppose processing based on legitimate interests.
To exercise any of these rights, contact us at privacy@demeterrr.com. We will respond within 30 days.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out:
// Privacy Inquiries
privacy@demeterrr.com// Company
demeterrr Inc.
You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information appropriately.
Join hundreds of businesses already using demeterrr to collect feedback, boost reviews, and grow faster.
Start Your Trial