Using Response Filters

The filter buttons appear as a horizontal row above the responses table, making them instantly accessible. Each filter shows a count badge indicating how many responses match that criteria, helping you assess your workload at a glance.

The default view showing every response in your organization, regardless of status or assignment. Use this filter when you want a complete overview of all customer feedback or need to search across your entire response history.

Shows only responses you've starred for follow-up. This is your personal shortlist of important feedback that requires special attention, deeper analysis, or executive review. Starred responses remain in your Favorites filter until you manually unstar them, making this a flexible bookmark system for critical feedback.

Displays responses that have been assigned to you specifically. This filter creates a personalized to-do list of feedback requiring your expertise or attention. Team leads often use this filter to manage their daily workload, while individual team members use it to stay focused on their assigned responsibilities without getting distracted by responses owned by colleagues.

Surfaces only detractor responses - customers who gave NPS scores of 6 or below. These are your at-risk customers who require immediate attention to prevent churn or negative public reviews. This filter is critical for customer retention workflows, allowing you to quickly identify and reach out to unhappy customers before they escalate their frustration.

Shows unread responses with status set to "New". These are fresh submissions that haven't been triaged yet. Starting your day with this filter ensures no feedback falls through the cracks. As you review each response, change its status to "In Progress" or "Resolved" to remove it from this queue.

Displays responses currently being reviewed or handled by your team. Use this filter to check on ongoing cases, follow up on pending actions, or ensure that responses don't get stuck in limbo. Responses remain in this filter until you mark them as "Resolved".

Shows responses that have been fully addressed. This filter serves as your archive of completed work, useful for reviewing how similar issues were handled in the past, demonstrating team productivity to leadership, or conducting quality assurance reviews of your response handling processes.

Each filter button displays a real-time count of matching responses. Active filters show count badges with white text on a primary-colored background, while inactive filters show muted gray badges. These counts update automatically as responses come in or as you change response statuses, giving you constant awareness of your team's workload distribution.

The count badges help you prioritize which filter to check first. For example, if the Dissatisfied filter shows "Dissatisfied 8" while New shows "New 3", you know you have eight unhappy customers requiring immediate attention.

Filters can be set via URL parameters, making it easy to create direct links to specific views. For example, the dashboard includes alert buttons that link to /responses?filter=dissatisfied to instantly surface your detractor responses. This URL-based filtering enables deep linking from emails, reports, or external tools directly into the exact response view your team needs.

Clicking any filter resets pagination to page 1, ensuring you start viewing results from the beginning. The system calculates all seven filter counts simultaneously using parallel database queries, so switching between filters feels instant even with thousands of responses.

Filters work independently of the search and sort functionality, allowing you to combine filtering with keyword searches for even more precise response discovery.

Start each day by checking the New filter to triage fresh feedback. Move urgent issues to In Progress as you begin working on them. Use the Dissatisfied filter multiple times throughout the day to ensure at-risk customers receive rapid responses.

Leverage Favorites for responses that need executive review, require complex follow-up, or contain valuable insights worth sharing with your team. The Assigned to Me filter becomes your personal dashboard when working in a team environment, keeping you focused on your responsibilities.

Now that you understand filtering, learn how to manage response statuses and add internal notes to keep your workflow organized. For details on what you can see and do on individual response pages, check out Response Details.