Viewing Survey Responses

Navigate to the Responses page by clicking "Responses" in the left sidebar of your demeterrr dashboard. This view displays all survey responses received across your organization, with the most recent responses appearing first.

The Responses dashboard is designed for quick scanning and efficient triage. At a glance, you can see who responded, which survey they completed, their satisfaction score, current status, and when the response was received.

The responses table presents your feedback data in a clean, scannable format with the following columns:

Favorite Star: Click the star icon to mark important responses for later follow-up. Starred responses appear with a filled yellow star and can be quickly filtered using the Favorites filter.

Contact: Shows the respondent's name and email address. This information links directly to their contact record, making it easy to view their complete history or reach out for follow-up.

Survey: Displays the survey name along with a type badge indicating whether it was a standard survey, NPS campaign, CSAT questionnaire, or other survey type. This helps you quickly identify which feedback campaign generated each response.

Score: Shows NPS and CSAT scores with color-coded badges for instant sentiment recognition. NPS badges display the numeric score with visual indicators - green for promoters (score 9-10), red for detractors (score 0-6), and gray for passives (score 7-8). Detractor badges include an alert triangle icon, while promoter badges feature a star icon. CSAT badges show an emoji representing the sentiment level (😞 😟 😐 😊 😍) along with the numeric score out of 5.

Status: Displays the current response status with a dropdown selector. Responses can be marked as New (unread), In Progress (being reviewed), or Resolved (fully addressed). You can change the status directly from the table view without opening the full response.

Received: Shows when the response was submitted, displayed as a relative time (e.g., "2 hours ago" or "3 days ago") for easy temporal context.

View Button: Click the eye icon to open the full response detail page, where you can see all answers, add internal notes, and manage the response.

Responses from detractors (customers who gave NPS scores of 6 or below) are highlighted with a subtle red background throughout the entire table row. This visual distinction ensures that negative feedback immediately stands out, allowing you to prioritize urgent issues that require attention.

The combination of the red row background, red NPS badge, and alert triangle icon creates a clear visual hierarchy that helps your team quickly identify and respond to dissatisfied customers before they churn or leave negative public reviews.

The responses table displays 25 responses per page to maintain fast loading times and easy scanning. Use the Previous and Next buttons at the bottom of the table to navigate through your response history. The pagination controls also show "Showing X of Y responses" to give you context about how much data you're viewing.

When you apply filters or search criteria, the pagination resets to page 1 and the count updates to reflect only the matching responses.

When the responses page first loads or when you change filters, you'll see skeleton placeholder rows that maintain the table structure while data is being fetched. This provides immediate visual feedback that the system is working.

If you haven't received any responses yet, or if your current filter returns no results, you'll see an empty state message with a MessageSquare icon. The message adjusts based on context - showing "No responses yet" for a brand new account or "No dissatisfied responses" when filtering by sentiment. Contextual helper text provides guidance on next steps, such as sending your first survey or adjusting your filters.

Once you've familiarized yourself with the responses table, explore filtering responses to quickly find specific feedback, or dive into managing responses to learn how to update statuses, add notes, and organize your workflow.

For a detailed look at what's available on the full response detail page, see Response Details.