Location Settings
Add and manage business locations used for segmentation, sending, and review workflows
Locations help you segment contacts, assign operations to physical branches, and connect Google review workflows.
Open Location Settings
Go to Settings > Locations.
Add a Location
- Click Add Location.
- Fill required and optional fields:
- Name (required)
- Address
- Phone
- Google Place ID
- Active status
- Save.
Edit or Delete a Location
Use the row actions in the locations table:
- Edit to update name, contact info, or Google Place ID
- Delete to remove a location permanently
Activate or Deactivate
Use the status toggle to control whether a location is active.
Inactive locations remain in history but are excluded from active-location workflows.
Google Business Profile Mapping
If you use GBP integration:
- Configure locations first in Settings > Locations
- Then map them in Settings > Integrations > Google Business Profile
Google Place IDs and GBP mappings improve review sync accuracy.
Troubleshooting
No locations available when mapping GBP
Create at least one app location before opening Google mapping setup.
Location appears but should not be used
Set it to inactive instead of deleting if you need historical continuity.
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Sending Settings
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