Sending Settings

Go to Settings > Sending.

Set the default channel priority:

• Email first
• SMS first
• Email only
• SMS only

This setting controls default routing behavior when workflows send messages.

Configure automatic reminder behavior:

• Number of reminders (0 disables reminders)
• Days between reminders

Use conservative values to avoid over-messaging.

Set minimum days between surveys for the same contact.

• Set 0 to disable cooldown
• Test sendings can bypass this check

When disabled, weekend sends are postponed to Monday.

Use this setting if your business only communicates during weekdays.

You can define organization-level unsubscribe copy in:

• English
• French

If left blank, the default message is used.

Changes are not applied until you click Save Changes.

Review both reminder count and cooldown settings together.

Verify the weekend toggle state and sequence-level scheduling choices.

Save settings and test unsubscribe flow with a fresh link.

• Sending Surveys
• Scheduling Sends
• Unsubscribe Management