Comments Report
Review open-text feedback with sentiment-based filtering and pagination
The Comments report surfaces open-text answers from survey responses so your team can read direct customer language at scale.
What It Includes
- Text answers joined with question context
- Sentiment grouping (promoter, passive, detractor)
- Contact, location, and sequence context
- Paginated result list
Open the Report
- Go to Reports.
- Choose the Comments tab.
Filters
Supported filters include:
- Period (
allor monthly) - Month
- Sentiment-aligned filter modes (
positive,constructive)
How To Use It
- Scan detractor comments first for urgent intervention.
- Compare repeated phrasing against known operational issues.
- Use question context to avoid misclassifying short comments.
Weekly Review Pattern
A practical cadence:
- Filter to recent month and constructive sentiment.
- Capture top 3 repeated complaint themes.
- Assign owners for each theme.
- Re-check the same filter next week for trend direction.
Caution
Do not treat isolated comments as broad product/service truth. Repetition plus volume should drive priority.
Use this report with action logs so you can verify whether fixes actually reduced recurring complaint language.
// Related articles
Verbatims Report
Analyze customer feedback themes, sentiment trends, and recurring topics from open-text survey responses
Questionnaire Report
Analyze survey performance question-by-question with distribution and average breakdowns
Analyzing Feedback
Turn raw responses into actionable patterns and next steps
Reports Overview
Understand what report views are available and how to use them for CX decisions
Was this article helpful?
Let us know if you found this article helpful or if you need more information.
Join hundreds of businesses already using demeterrr to collect feedback, boost reviews, and grow faster.
Start Your Trial