Welcome to demeterrr

demeterrr is a comprehensive CXM (Customer Experience Management) platform that combines:

• Surveys & Feedback: Create NPS, CSAT, CES, and custom surveys
• Review Management: Sync and respond to Google reviews
• Multi-channel Sending: Reach customers via email, SMS, or automated links
• Powerful Analytics: Track performance with detailed reports
• Automation: Build sequences and workflows to engage customers automatically

Choose from industry-standard methodologies:

• NPS (Net Promoter Score): Measure customer loyalty with a 0-10 scale
• CSAT (Customer Satisfaction): Use emoji-based 1-5 ratings
• CES (Customer Effort Score): Assess how easy it is to do business with you
• Custom Surveys: Build your own with 9 question types

• Import contacts from CSV files
• Organize customers by organizations (B2B)
• Track custom fields and tags
• Manage consent and preferences

Create multi-step campaigns that automatically:

• Send surveys after appointments
• Request reviews from happy customers
• Follow up with detractors
• Trigger based on events or time delays

• Sync Google Business Profile reviews automatically
• Respond to reviews directly from demeterrr
• Get AI-suggested responses for negative reviews
• Embed review widgets on your website

• Dashboard with real-time metrics
• 8 specialized report types
• Employee performance tracking
• Export to Excel for further analysis

demeterrr is designed for service businesses that want to:

✓ Improve customer satisfaction scores ✓ Increase 5-star reviews online ✓ Reduce negative feedback ✓ Track team performance ✓ Automate customer engagement ✓ Make data-driven decisions

Ready to dive in? Here's what to do next:

1. Complete the quick setup guide - Get everything configured in 5 minutes
2. Create your first survey - Choose a template and customize it
3. Send your first survey - Reach your customers via email or SMS
4. Explore your dashboard - Understand your metrics at a glance

• Browse articles by category from the Help Center home
• Use the search bar (Cmd/Ctrl+K) to find specific topics
• Check out related articles at the bottom of each page

Let's get started building better customer experiences! 🚀