// Goals & Performance
Goals & Performance
Set targets and track performance metrics
Configure Goal Thresholds
Set valid target and acceptable values for CSAT, NPS, response time, and response rate
1 min read
Goals Overview
Configure CX targets for CSAT, NPS, response time, response rate, and ROI context
1 min read
Response Time Goals and Business Hours
Configure response-time SLA thresholds, business-hours mode, and customer value for ROI
2 min read
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