Reviews Report

• Total review requests
• Completed review requests
• Conversion rate
• Location-level conversion breakdown
• Monthly request/completion evolution

1. Go to Reports.
2. Select the Reviews tab.

You will see high-level cards and detailed per-location sections.

If GBP is connected, the report also displays 30-day:

• Impressions
• Engagements
• Engagement rate

If GBP is not connected or no locations are mapped, the report shows setup guidance.

Use this section to find:

• High-volume locations with low conversion
• Locations with no googlePlaceId or mapping issues
• Prioritization targets for team coaching

When conversion is low:

1. verify request timing and channel mix
2. compare high-performing locations for process differences
3. adjust request copy and follow-up cadence
4. re-measure in the next monthly window

Track trend direction, not single-day spikes, before making broad policy changes.

• Google Reviews Integration
• Reports Overview
• Sendings Report