Importing Reviews
Manually import single reviews or CSV batches for platforms without API sync
Use manual import when you need to add historical reviews or ingest platforms without API sync.
Single Review Import
In Reviews > All Reviews:
- Click Import Review.
- Select platform.
- Enter reviewer name, rating, and optional text/date.
- Save.
Ratings are normalized to the app’s 1–5 display scale.
CSV Import
Bulk import supports up to 100 rows per request with fields like:
platformreviewer_nameratingtext(optional)published_at(optional)
Source Labels
Imported reviews are stored with source metadata, such as:
manualcsv_import
When To Use Import
- Backfill data before first sync
- Add platforms without API connectors
- Migrate reviews from legacy tools
Data Quality Checklist
Before importing:
- verify platform names are valid
- normalize date format for
published_at - ensure ratings match source scale expectations
- remove duplicate rows in CSV batches
After importing, spot-check a sample in Reviews Inbox for platform, rating, and text accuracy.
Keep an import changelog (source, date, batch size) so later data audits can trace where records came from.
// Related articles
Syncing Reviews
Sync reviews from connected platforms and understand source limitations
Platform Support Matrix
Understand which review platforms support API sync, OAuth, and reply synchronization
Reviews Inbox
Manage all your reviews from Google and other platforms in a single unified inbox with filtering, reply workflows, and AI suggestions
Review Filters and Views
Use platform, location, and status filters to prioritize review operations
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