Platform Support Matrix
Understand which review platforms support API sync, OAuth, and reply synchronization
demeterrr supports multi-platform review operations, but capabilities vary by provider.
Use this matrix to set correct workflow expectations.
Capability Types
- API sync: pull reviews automatically
- Reply sync: push replies back to source platform
- OAuth: native account connection flow
- Rating scale normalization: convert non-5-star scales for consistent reporting
Current Capability Highlights
- API sync: yes
- Reply sync: yes
- OAuth: yes
- API sync: supported in platform registry
- Reply sync: supported in platform registry
- OAuth: supported in platform registry
Yelp, TripAdvisor, Trustpilot, BBB, Angi, RateMDs, Other
- API sync: no
- Reply sync: no
- OAuth: no
- Use manual/local workflows
HomeStars
- Uses 1-10 source scale
- Normalized to 1-5 for cross-platform reporting consistency
How to Use This in Operations
- Build automation-first workflows where sync is available.
- Keep manual intake SOPs for non-sync platforms.
- Do not promise platform-side reply sync unless capability is confirmed.
Planning Guidance
When onboarding a new location or brand:
- list priority platforms by review volume
- confirm capability per platform
- define manual fallback for unsupported providers
This prevents workflow gaps during launch.
// Related articles
Syncing Reviews
Sync reviews from connected platforms and understand source limitations
Importing Reviews
Manually import single reviews or CSV batches for platforms without API sync
Replying to Reviews
Create, edit, and delete replies with platform-aware sync behavior
Google Reviews Integration
Manage synced Google reviews in demeterrr, including triage workflows, replying, read status tracking, and handling negative reviews
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