Syncing Reviews
Sync reviews from connected platforms and understand source limitations
Use sync to fetch the latest reviews into demeterrr.
How Sync Works
In the all-reviews view, Sync Reviews triggers /api/reviews/all/sync.
Current behavior:
google: sync supported- Other platforms: API sync not yet available (manual import recommended)
Google Sync Source Priority
Google sync prefers:
- GBP API when OAuth and mapped locations are available
- Places API fallback when GBP is not fully available
Places API fallback is limited (for example, fewer reviews per location).
Best Practices
- Ensure Google Business Profile is connected.
- Map locations before large sync runs.
- Re-sync after mapping changes.
Troubleshooting
Sync returns no reviews
Check:
- Active locations with
googlePlaceId - GBP connection status
- Mapping state in Google setup
Non-Google platform does not sync
Use manual import for platforms without API sync support.
Recommended Sync Routine
- run scheduled sync checks daily for active locations
- re-sync after mapping or credential updates
- validate unread/unanswered counts after major sync runs
Data Hygiene
If duplicate or stale entries appear, verify source mappings and import history before repeating sync/import cycles.
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Manage all your reviews from Google and other platforms in a single unified inbox with filtering, reply workflows, and AI suggestions
Google Reviews Integration
Manage synced Google reviews in demeterrr, including triage workflows, replying, read status tracking, and handling negative reviews
Platform Support Matrix
Understand which review platforms support API sync, OAuth, and reply synchronization
Importing Reviews
Manually import single reviews or CSV batches for platforms without API sync
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