Sequence Settings Reference

Options in builder:

• Manual
• API Trigger
• Scheduled
• Event-Based (Automation)

Event-based mode requires a matching trigger event and active status. API trigger mode is typically used with execute endpoints.

Available values:

• Survey Completed
• Promoter (NPS 9-10)
• Detractor (NPS 0-6)
• Low NPS (<= 6)

Choose:

• Email First
• SMS First

This affects channel selection behavior for eligible survey sends in sequence execution.

This toggle is stored as sequence configuration and can be managed safely from settings.

For production-critical reminder automation, validate behavior in your environment before relying on it for SLA workflows.

When enabled, delayed steps that would land on Saturday/Sunday are pushed to Monday.

This is useful for B2B workflows and support-hours alignment.

When enabled, review request steps are skipped automatically for contacts with detractor-level latest NPS.

Use this to reduce negative public review risk.

Custom CSS can be stored at sequence level for branded public sequence-related pages.

• Max length: 10,000 characters
• Recommended: keep simple and test across devices

• Creating Your First Sequence
• A/B Testing Sequences
• Sequence Troubleshooting