Review Read Status

• New synced/imported reviews can be marked unread.
• Opening and processing workflows usually end with manual read confirmation.
• Use the read endpoint to set isRead = true.

From the review item action flow, mark reviews as read once triage is complete.

This keeps the Unread metric aligned with true pending work.

• Cleaner daily queue
• Better handoff between team members
• Faster identification of newly detected reviews

Use a shared rule:

1. Mark as read only after action is complete (reply, escalate, or intentionally defer).
2. Keep unread counts as a real workload signal, not a reminder list.
3. Review unread queue at least once per day to avoid stale backlog.

• marking items read before reply/escalation is recorded
• leaving completed items unread, which inflates urgency metrics

Weekly queue audits help ensure unread status remains a trustworthy operational signal.

• Reviews Inbox
• Review Filters and Views
• Review Requests